My name is Brent Hartwig and I am President of Innocast Corporation. Hard work ethics learned from a farming background aided in a successful 20+ year career of robotics and industrial automation until purchasing Innocast ownership from a family friend in 2015. The experiences learned from the engineering world definitely come in handy when creating unique awards programs. I am a huge proponent of employee personal growth and value teamwork as each employee has a talent in areas that some of us are weak in. With this mindset, it will enable Innocast to experience continued growth and become a visible and sought after custom award manufacturer once again.
My wife Darci and I are blessed with three wonderful sons who all love to spend their time in extreme sports. Being an active Ski Patrol volunteer certainly comes in handy when the boys have a few cuts and scrapes.
An interesting fact that people may not know about me is that I have had to opportunity to spend five years traveling the world as a robotic specialist. Those experiences definitely help with understanding different cultures and allow one to appreciate what you have in your life.
I have many hats in my position here at Innocast!
My main focus is on my communication with our customers. I offer support in many aspects such as quoting, processing orders and artwork, providing updates on orders, and meeting all their basic needs.
And as I mentioned I have many hats . . .
- process billing/invoices for all orders and assist with our company payables
- work with other staff quoting custom projects
- assist in coordinating the production schedule and work with the Production Manager to ensure a smooth process of all orders
- create some and process all artwork and work with our Etching Department in adding a personalized touch to each award
- work with outside vendors and order supplies needed in order to fulfill orders
In the seven years I have been with Innocast, my greatest accomplishment is the relationship I have formed with our repeat customers and getting to know new customers. Our customers keep me going each day and I enjoy assisting them in recognizing individuals for a job well done!
I started with Innocast in 2013 having a strong background in customer service. With that, coming to Innocast seemed like a good fit. I have learned many different trades after coming here. In the next 10 years, I hope to be doing some traveling so that I am able to meet the customer I email and speak to over the phone. The vision that Brent and Darci have for Innocast is vast and I am excited to see us grow and to be a part of the growth!
Along with working full time, I am a busy mom to 5 kids. If meeting me for the first time you would think “wow, she’s got a lot on her plate” – I do! I love being busy and occupy my time away from work supporting my kids and husband. They keep me busy with school, sports, church, lots of volunteer work/support for my husband with our local Fire Department.
Customer Care Specialist
My name is Darci Hartwig and I started with Innocast in 2018. My husband Brent and I decided that the timing was right for me to join him at Innocast and move forward with our goals to grow and expand the business. After working in the dental field for 20 years, 15 of them being a dental hygienist, I bring a lot of experience with communicating with people. One of my favorite things about this industry is getting to know new people.
Currently, I keep busy here with coming up with new ideas to expand our product line, communicating with clients to make sure their needs are being met, ordering supplies, consistently coming up with new ways to improve our shipping department, and love planning our next lunch ‘pot luck’. Both Brent and I feel it is very important to offer the best customer service available and will go above and beyond to make sure our clients are taken care of!
With 3 very busy boys at home it can sometimes be hard to find the balance with work and making sure I am able to be there for them, but we have a pretty good system that takes a lot of teamwork between Brent and I. They definitely keep us on our toes, but I wouldn’t want it any other way! In my ‘free time’, I enjoy refurbishing furniture and selling at a local store which also keeps me pretty busy.
I look forward to Innocast growing and the vision that Brent and I have set…we are committed to providing service that we are proud to be known for. The accomplishment of being part of a team that creates such beautiful, quality awards is an honor that I am very proud of!